Straight terms

Every appointment starts as a request. It is not confirmed until you receive a confirmation text from us.

We confirm the date, time window and final estimate by text before any payment is requested.

Once your appointment is confirmed, we send a secure link to pay a 20% deposit. The deposit holds your slot and is applied to your total.

The remaining balance is due at the time of service.

Card payments are processed by Stripe. We never see or store your card number.

Reschedule or cancel at least 24 hours before your appointment and your deposit is refunded in full or moved to the new date.

Inside 24 hours, or if we arrive and cannot access the vehicle, the deposit covers the reserved time.

If weather makes the job unsafe or unworkable, we reschedule at no charge.

We bring our own water and power. We need a reasonably level, legal place to park beside the vehicle.

Please remove valuables and personal items before we arrive. We are not responsible for items left in the vehicle.

Prices shown are estimates based on package and vehicle size. Excessive pet hair, spills, mold, sand or biohazard conditions may require added time and cost.

If a vehicle needs more than quoted, we tell you the revised price before starting, not after.

Detailing improves and protects a vehicle, but it cannot undo every scratch, stain, burn, etch or wear.

We will tell you honestly what we expect to achieve before we begin.

Customers must receive an initial Cornerstone detail before joining a maintenance plan.

Plans are billed per visit at the rate for your vehicle type. You can pause or stop at any time by texting us.

Gift cards are delivered by email after payment and do not expire.

They can be applied to any service, are not redeemable for cash, and are non-refundable once sent.

We collect only what we need to schedule and complete your service: name, phone, email, vehicle and address.

We do not sell or rent your information. Payment details are handled entirely by Stripe.

Text us anytime to have your information removed from our records.