Questions
Good to know
- Do I need to be home?
- Not necessarily. As long as we can reach the vehicle and you've told us where the keys are, we can work while you're inside, at work, or away. We'll text you when we arrive and when we're done.
- Do you need my water or electricity?
- No. We bring our own water and power, so we can detail almost anywhere — driveways, apartment lots, and office parking.
- How long does a detail take?
- The Foundation usually takes a couple of hours. The Cornerstone takes longer because of the deep interior work, carpet and fabric extraction, and leather cleaning. We'll give you a time estimate when we confirm.
- Is my appointment confirmed when I submit the form?
- Not yet. Every booking starts as a request. Your appointment is confirmed only after you receive a confirmation text from us.
- When do I pay?
- Nothing is charged when you request. Once we confirm your appointment, we send a secure link to pay a 20% deposit that holds your slot. The balance is due at service.
- What payment methods do you take?
- Deposits and gift cards go through Stripe's secure checkout — Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. We never see or store your card number.
- What if it rains?
- We'll reach out and reschedule at no charge. Covered parking or a garage also works if you have one.
- How dirty is too dirty?
- Nothing scares us, but heavy pet hair, spills, or biohazard cleanup can add time and cost. Send us a photo and we'll quote it honestly before we start.
- Can I join a maintenance plan right away?
- Customers must receive an initial Cornerstone detail before joining a maintenance plan. That first detail resets the vehicle so upkeep visits actually keep it there.
- Do you travel outside Longview, Gilmer, Union Grove and Tyler?
- Often, yes. Call or text us and we'll quote travel for surrounding East Texas.